> ## Content Index
> Fetch the complete content index at: https://www.synapsmedia.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Setting Up Your Synaps Media Email
- URL: https://www.synapsmedia.com/help/setting-up-your-synaps-media-email/
- Published: 2026-06-21T19:34:42.000Z
- Updated: 2026-06-21T19:34:42.000Z
- Description: If you created an e-mail inbox on Synaps Media, here is how to use it to send and receive emails with common e-mail clients
- Author: Synaps Media
- Tags: Help Center, E-mail

This guide walks you through accessing your E-mail Inbox for your custom domain, either through your browser (webmail) or by adding it to an email app on your computer or phone.

If you just need to check your email quickly without any setup, jump to [Webmail](#webmail-no-setup-required).

---

## What You'll Need

Before setting up your email in any app, have these details ready:

| Setting                | Value                                                    |
| ---------------------- | -------------------------------------------------------- |
| Email address          | you@yourdomain.com (your full email address)             |
| Username               | Your full email address (not just the part before the @) |
| Password               | The password provided when your inbox was created        |
| Incoming server (IMAP) | mail.synaps.email — Port 993 — SSL/TLS                   |
| Incoming server (POP3) | mail.synaps.email — Port 995 — SSL/TLS                   |
| Outgoing server (SMTP) | mail.synaps.email — Port 587 — STARTTLS                  |

> **IMAP vs POP3:** We recommend **IMAP**. It keeps your email in sync across all your devices — if you read or delete a message on your phone, it updates everywhere. POP3 downloads messages to a single device and is only useful in specific cases (e.g., very limited storage). If you're not sure, use IMAP.

---

## Webmail (No Setup Required)

You can access your email directly from your browser at any time — no configuration needed.

1. Go to [https://synaps.email](https://synaps.email/?ref=synapsmedia.com)
2. Enter your full email address and password
3. Click **Sign In**

This is the fastest way to check your email and works on any device with a browser.

---

## Microsoft Outlook

1. Open Outlook and go to **File → Add Account** (Windows) or **Outlook → Settings → Accounts** (Mac)
2. Enter your full email address and click **Connect**
3. If Outlook offers to auto-detect settings, choose **Advanced setup** or **IMAP** instead of auto-detect
4. Enter the following:
  - **Incoming mail server:** `mail.synaps.email`, Port `993`, Encryption: **SSL/TLS**
  - **Outgoing mail server:** `mail.synaps.email`, Port `587`, Encryption: **STARTTLS**
  - **Username:** your full email address
5. Enter your password when prompted
6. Click **Connect / Done**

> If Outlook insists on auto-discovering settings and fails, look for a manual or advanced setup option — it's usually a small link near the bottom of the setup window.

---

## Mozilla Thunderbird

1. Open Thunderbird and go to **Account Settings → Account Actions → Add Mail Account**
2. Enter your name, email address, and password, then click **Configure manually** (skip the auto-lookup)
3. Set the following: **Incoming (IMAP):**
  - Server: `mail.synaps.email`
  - Port: `993`
  - Connection security: **SSL/TLS**
  - Authentication: **Normal password**
4. **Outgoing (SMTP):**
  - Server: `mail.synaps.email`
  - Port: `587`
  - Connection security: **STARTTLS**
  - Authentication: **Normal password**
5. **Username (both):** your full email address
6. Click **Re-test** or **Done**, and accept the certificate if prompted

---

## Apple Mail (macOS)

1. Open **Mail → Settings → Accounts**, then click the **+** button to add an account
2. Choose **Other Mail Account**
3. Enter your name, full email address, and password, then click **Sign In**
4. If Mail can't find the settings automatically, enter them manually:
  - **Incoming Mail Server:** `mail.synaps.email`
  - **Outgoing Mail Server:** `mail.synaps.email`
  - **Username:** your full email address
5. Click **Sign In** to finish

macOS Mail typically selects the correct ports and encryption automatically once it identifies the server type as IMAP.

---

## iPhone / iPad (iOS Mail App)

1. Go to **Settings → Mail → Accounts → Add Account**
2. Tap **Other**, then **Add Mail Account**
3. Enter your name, full email address, password, and a description (e.g., "Work Email"), then tap **Next**
4. Choose **IMAP**
5. Under **Incoming Mail Server:**
  - Host Name: `mail.synaps.email`
  - Username: your full email address
  - Password: your password
6. Under **Outgoing Mail Server:**
  - Host Name: `mail.synaps.email`
  - Username: your full email address
  - Password: your password
7. Tap **Next**, then **Save**

> If iOS shows a warning about the connection, tap **Continue** — this simply confirms a secure (SSL/TLS) connection is being used.

If you need to set ports manually (rarely required), tap your account, then **Account → SMTP → Primary Server**, and set the outgoing port to `587` and incoming port to `993` under the IMAP settings.

---

## Android (Gmail App or Default Mail App)

Steps below use the Gmail app, which is preinstalled on most Android phones and supports other email accounts.

1. Open **Gmail**, tap your profile icon → **Add another account**
2. Choose **Other**
3. Enter your full email address, tap **Next**, then choose **Personal (IMAP)**
4. Enter your password, tap **Next**
5. Set the **incoming server** details:
  - Server: `mail.synaps.email`
  - Port: `993`
  - Security type: **SSL/TLS**
6. Tap **Next**, then set the **outgoing server** details:
  - Server: `mail.synaps.email`
  - Port: `587`
  - Security type: **STARTTLS**
7. Tap **Next**, then **Next** again to finish account setup

If your phone uses a different built-in mail app, the steps are similar — choose **manual** or **IMAP setup** and enter the same server, port, and encryption details above.

---

## Troubleshooting

#### ****"Cannot connect" or "Server not found" errors**

Double-check there are no extra spaces in the server address and that you're using `mail.synaps.email` for both incoming and outgoing — not your website domain.

#### ****"Authentication failed" or incorrect password errors**

Make sure the username is your ****full email address**, not just the part before the `@`. This is a common mistake.

#### ****Certificate or security warnings**

These usually appear the first time you connect and just confirm the connection is encrypted. It's safe to accept/continue.

### Still stuck?

Use [webmail](https://claude.ai/chat/458ecb2b-9844-48f4-adeb-1d6ec818b8bc?ref=synapsmedia.com#webmail-no-setup-required) to confirm your email and password work correctly — if webmail works but a client doesn't, the issue is almost always a typo in the server, port, or username field. If webmail also fails, contact our support and we'll help you sort it out.

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*Need help? Contact Synaps Media support at support@synapsmedia.com.*